A Disappointing Experience at Total Wine Brentwood - A Review

As a wine and beer enthusiast, I was excited to try out Total Wine Brentwood, which recently opened in my neighborhood. Unfortunately, my experience was marred by poor customer service and a lackluster beer selection.

From the start, I noticed that they didn't provide an expected arrival date for my order. This lack of transparency made me feel like I was left in the dark. Moreover, they failed to notify me when my products arrived, which only added to the frustration. On one occasion, I wasn't even informed that a product had been cancelled due to being out of stock.

I have ordered from Total Wine Brentwood multiple times before, but this experience was particularly disappointing. The beer selection, in particular, did not live up to my expectations. While they did have a dedicated aisle for craft beers, the options were limited and didn't cater to my taste preferences. As someone who loves sweet and bold styles of beer, I was underwhelmed by their offerings.

In contrast, my local liquor store has a much better selection of craft beers, including Imperial Stouts, Milk Stouts, Pastry Stouts, Chocolate Stouts, and other varieties that I enjoy. Unfortunately, Total Wine Brentwood failed to impress in this regard.

On the positive side, the staff member who helped me with a wine class was knowledgeable and presented the wines in an engaging manner. However, the attitude of another employee we interacted with left much to be desired.

Overall, my experience at Total Wine Brentwood was disappointing, and I don't think I'll be returning anytime soon. While their selection of wine is decent, the poor customer service and limited beer options make it difficult for me to recommend this store to others.

Total wine brentwood